As an AV / IT specialist, I'm focused on working closely with our clients to design and deploy high-end systems that are unique and innovative and fully address complex, challenging client requirements. To accomplish this, I leverage not only my deep technical knowledge, but also my superior communication and interpersonal skills. I'm able to work with customers to get a clear sense of their goals and needs, communicate what our systems can deliver to meet those needs and over-achieve their expectations, and build positive client relationships based on openness and trust. As a result, I'm recognized as the go-to resource for complex, difficult, or challenging projects—and I've built the reputation for consistently getting the job done.

I'm also a dedicated, methodical, and creative problem solver. I'm able to rapidly resolve even complex technical challenges on the fly—while simultaneously explaining salient points clearly and concisely to clients, stakeholders, and users.

I thrive in ambiguous environments. I'm able to independently research solutions and partner with vendors to develop innovative, unique solutions that ensure high levels of client satisfaction. Finally, I'm committed to continuous learning and professional growth—and I rapidly assimilate new knowledge, technology, and tools into my already extensive technical toolbox.

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Education & Skills

B.A. Sound Design & Audio Technology, The Evergreen State College 2015

Audio Visual Engineering:
Programming audio & video over IP systems (QSC Q-SYS, Atlona) • Programming audio DSP (Harman BSS, Symetrix) • Audio networking (Dante, AES67) • Conference room design / UI • Acoustic echo cancellation (AEC) • Video conferencing / collaboration (Microsoft Teams, Zoom, Barco ClickShare) • Surveillance systems (IP cameras, NVRs) • IP control systems (Q-SYS, Crestron) • Audio / video cable types and formats • Microphones, speakers, amplifiers

Network Engineering:
Router / firewall, switch, wireless access point configuration (UniFi, Peplink) • TCP / IP networking (DHCP, VLANs, subnets) • Wi-Fi standards • WAN bonding / failover • Wi-Fi analysis / tuning

IT Support / Systems Administration:
Client support, troubleshooting, ticket management • macOS / iOS, Windows • Office 365 administration • Active Directory • Version control (GitLab) • NAS (Synology) • SIP phone systems (3CX) • VPNs • Security (2-factor authentication, disk encryption) • Computer imaging

Media Production / Audio Engineering:
Audio editing, sound design (Pro Tools, Logic Pro, Waves)

Ryan Baldwin [Seattle, WA, US]